Refund policy

Return Policy

At Glass Skin, every product is carefully crafted and inspected to ensure the highest quality. For hygiene and safety reasons, we do not accept returns on any products once they have been opened or used.

Returns are only accepted if the item received is incorrect or damaged upon arrival. To qualify, the return must be initiated and received within 14 days of purchase, and the product must remain in its original, unused condition and packaging.

Please contact our support team at glassskinbyalexis@gmail.com with your order number and photos of the issue before sending any items back. Unauthorized returns will not be accepted.

 

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Refund Policy

All sales are final. Refunds are only issued in cases where the wrong or damaged product was received.

To be eligible for a refund, a verified return must be made within 14 days of purchase, following approval from our support team. Once the returned item is received and inspected, you will be notified of the refund status.

Please note, shipping costs are non-refundable. Refunds are processed to the original payment method within 5–7 business days after approval.